01
Centralized Asset Registry
Maintain complete records of all machinery, IT equipment, tools, and office assets with unique QR/barcode tags, serial numbers, locations, and purchase specs.
OPERATIONS & ASSET CARE · END-TO-END ISSUE RESOLUTION
Asset Management &
Complaint Ticket Resolution.
Complete Asset Visibility & Accountable Resolution Software built to track physical assets, streamline fault reporting, assign technicians, enforce resolution SLAs, and eliminate unplanned equipment downtime across your organisation.
QR Asset Registry
30s Complaint Ticketing
Technician Dispatch
SLA & Escalation Engine
Preventive AMC Care
Cloud & Mobile Ready · Instant QR Code Setup · Zero Dropped Complaints · 100% Audit Trail
LIVE TICKET RESOLUTION
SLA: 45m left
#TKT-2048
High Priority
HVAC Compressor Overheating
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Issue Reported via QR Scan Floor operator scanned machine QR & attached fault sound/photo at 10:14 AM.
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Technician Assigned & Dispatched Auto-routed to Senior Mechanical Tech (S. Kumar). Acknowledged in 4 minutes.
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In Progress · Parts Replaced Thermostat sensor replaced. Final test run underway before sign-off.
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Supervisor Sign-off & Close Digital sign-off archives MTTR and updates asset maintenance ledger.
100% Accountability
Complete Maintenance Log
70%
Faster Resolution
SLA-driven technician dispatch eliminates hours wasted in phone calls.
99.4%
Asset Uptime
Scheduled preventive maintenance avoids sudden, costly machine halts.
100%
Audit Trail & Sign-off
Timestamped records of all actions, parts used, costs, and technician notes.
50k+
Assets & Tickets Managed
Trusted by manufacturing plants, hotel chains, hospitals, and corporate hubs.
BUILT FOR OPERATIONAL CONTROL & PREVENTIVE CARE
All-in-One Asset & Complaint Solution
Everything needed to maintain peak performance.
Explore full system capabilities, workflow accountability, and industry adaptability in one unified software platform.
Full-Spectrum Asset & Helpdesk Tools
From initial QR tagging and automated routing to spare part tracking and preventive maintenance schedules.
02
One-Click Ticket Creation
Empower staff to report machine breakdowns or facility complaints in seconds from smartphones or desktops, complete with photo evidence and urgency tags.
03
Smart Technician Assignment
Automatically route complaints to the designated internal maintenance team or external service vendor based on asset category, shift, and branch.
04
SLA & Escalation Tracking
Set response and resolution time targets. Prevent unresolved complaints from slipping through the cracks with automated alerts and escalation notifications.
05
Preventive Maintenance & AMC
Shift from reactive fixing to proactive care. Schedule recurring inspections, filter changes, and AMC renewals to prevent unexpected machine failures.
06
Cost & Parts Consumption
Track repair expenditure, replaced spare parts, and labor costs for every individual asset over its lifetime to make smart repair-vs-replace decisions.
Proven Business ROI & Accountability
Gain absolute operational visibility, safeguard costly capital equipment, and stop paying for missed warranty repairs.
01
Eliminate Unplanned Downtime
Scheduled preventive checkups and prompt fault resolution keep critical production lines, guest rooms, and clinical equipment functioning 24/7.
02
100% Accountability & Ownership
Every ticket has a designated technician, timestamped status updates, and transparent supervisor visibility—no more blame games.
03
Replace Chaos with Digital Control
Eliminate lost paper complaint slips, unstructured WhatsApp messages, and forgotten phone calls with a centralized digital ticketing hub.
04
Warranty & AMC Renewal Alerts
Never lose money paying for repairs covered under warranty or missed AMC services. Get automated renewal notifications well in advance.
05
Real-Time Executive Dashboards
Instant insights into open vs. resolved tickets, departmental breakdown trends, technician performance, and average resolution turnaround times.
06
Multi-Location & Branch Control
Manage assets and support tickets across multiple plants, properties, hospital wings, or retail outlets from one unified dashboard.
Engineered for High-Demand Operational Sectors
Whether you manage factory equipment, hotel guest rooms, hospital machinery, or multi-floor IT hardware.
Hotels & Hospitality
Guest rooms, HVAC, kitchens & laundryEnsure guest satisfaction by swiftly resolving AC breakdowns, plumbing faults, and kitchen appliance issues before guests notice delays.
Manufacturing & Plants
Assembly lines, motors, pumps & toolsProtect production schedules by tracking breakdown frequency, stocking essential machine spares, and scheduling periodic preventive maintenance.
Hospitals & Healthcare
Medical devices, ICU equipment & backup powerMaintain 100% uptime on life-critical equipment, track calibration schedules, and maintain stringent statutory biomedical compliance.
Corporate & IT Facilities
Laptops, server racks, network & AV roomsTrack company hardware distribution, manage IT helpdesk requests, monitor laptop servicing, and streamline asset return upon employee exit.
Restaurants & QSR
Deep fryers, chillers, POS & exhaust systemsQuickly resolve critical kitchen chiller failures, burner issues, and billing terminal glitches to avoid lost customer orders during rush hours.
Commercial Real Estate
Elevators, DG sets, fire safety & securityCoordinate facility maintenance across commercial complexes, track tenant complaints, and maintain complete vendor AMC records.
CLEAR, MEASURABLE WORKFLOW
From Fault Report to Final Sign-Off
In four accountable steps.
No lost paper slips, forgotten phone calls, or unverified claims. Follow every incident from start to finish.
01
Asset Tagging & Registry
Log asset details, assign unique QR codes, map to specific departments or rooms, and link warranty & AMC vendor agreements.
02
Complaint Ticket Logged
Floor staff or machine operators scan the QR code or raise a ticket on the portal with issue photos and priority level in under 30 seconds.
03
Technician Action & Parts
Assigned technician receives instant notifications, updates status to "In Progress", records diagnosed fault, and logs replacement parts.
04
User Sign-off & Audit Log
Complainant inspects and verifies resolution. System archives complete timestamped resolution history and calculates MTTR automatically.
WHY BUSINESSES UPGRADE
Manual Registers & WhatsApp vs.
Mahi Asset & Complaint Solution
See how moving to a dedicated platform transforms maintenance turnaround and safeguards company investments.
| Operational Dimension | Manual Register / Phone / WhatsApp | Mahi Asset & Complaint Platform |
|---|---|---|
| Complaint Logging | ✕ Unstructured calls, verbal chats, lost messages | ✓ Instant QR scan or 30s form with photo evidence |
| Technician Assignment | ✕ Confusion over ownership; no assigned deadlines | ✓ Auto-routed to designated specialist with SLA timer |
| Status Visibility | ✕ Continuous manual follow-ups: "Is it done yet?" | ✓ Real-time status: Open, In Progress, Spare Needed, Resolved |
| Maintenance Records | ✕ Scattered invoices, missing history, no repair logs | ✓ Lifetime digital maintenance ledger per asset |
| Preventive Care & AMC | ✕ Reactive panic after machine breakdown | ✓ Automated recurring service & AMC renewal alerts |
| Cost Analysis | ✕ Zero visibility into total cost of repairs | ✓ Accurate tracking of parts spent vs asset replacement cost |
FREQUENTLY ASKED QUESTIONS
Got questions? We have answers.
Everything you need to know about setting up asset tracking and complaint ticketing for your organization.
Each asset is assigned a durable, scan-friendly QR tag. Anyone noticing a defect simply scans the tag with their smartphone camera, which opens a pre-filled ticket form with the asset name, model, and location already loaded. They just enter a description and photo, saving time and preventing misidentification.
Yes. The system supports internal maintenance teams as well as external contracted service partners. When a breakdown ticket is logged on an AMC-covered asset, the system can automatically notify the respective vendor with service deadlines and contact details.
Every ticket is assigned a Service Level Agreement (SLA) target based on priority (e.g., 2 hours for Critical, 24 hours for Low). If a technician fails to acknowledge or resolve the ticket within the target window, the system automatically triggers escalation alerts to supervisors.
Absolutely. Whenever a ticket is resolved, the technician can record parts replaced, invoice numbers, and labor charges. The software tracks cumulative lifetime maintenance costs against original purchase price to help you identify "lemon" assets costing more to maintain than replace.
No. It is fully cloud-hosted and mobile-responsive. Your staff and technicians can access it from smartphones, tablets, or laptops without any on-premise server maintenance or complicated setup.
Yes, our products are engineered by Mahi Techosoft to seamlessly work together. Staff details and branch hierarchies can easily sync across your attendance, payroll, and asset management systems.
TRUSTED BY 1,000+ ESTABLISHMENTS
Powering leading teams & organizations
Premier hotels, healthcare providers, factories, and commercial leaders rely on our business solutions every day.
LET’S FIND YOUR NEXT STEP
Practical software.
Personal guidance.
Tell us how your business works. We’ll discuss the right solution.
+91 93518 60510
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